Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Leadline website, applications, workflows, APIs, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

You must be legally capable of entering into a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials, for all activity occurring under your account, and for promptly notifying Leadline if you believe your account has been accessed without authorization.

You agree to provide accurate, current, and complete registration and billing information and to keep that information updated.

Leadline is software designed to help customers identify public buyer-intent signals, review and organize related leads, generate summaries and drafts, and operate workflow or outreach-related automation where those features are enabled. Leadline may include public-source monitoring, scoring, routing, and AI-assisted outputs for comments and DMs.

Leadline does not guarantee any minimum number of leads, meetings, conversions, closed deals, revenue, response rates, or other business outcomes. Customer results depend on many variables outside Leadline’s control, including offer quality, timing, market conditions, targeting choices, message quality, and downstream execution.

You are responsible for how you use the Services, for the legality of your data and workflows, and for any decision to send, automate, approve, export, or act on content or outputs generated by the Services. You are also responsible for reviewing and complying with any applicable laws, platform rules, industry requirements, and internal policies that apply to your use case.

You are solely responsible for your sales, marketing, moderation, outreach, or customer-contact decisions, including any use of AI-generated drafts or automated workflow actions.

Certain features may allow you to connect third-party services, including Reddit-related workflows or other systems made available over time. You are responsible for ensuring that your use of connected accounts complies with the terms, rules, and policies of the relevant platform.

Leadline is not affiliated with or endorsed by Reddit or other third-party platforms unless expressly stated otherwise. Your use of any third-party platform remains subject to that platform’s own terms and policies.

Leadline may use AI systems and automated processes to analyze content, produce summaries, rank or score leads, draft replies, suggest actions, and support related workflow operations. AI-generated outputs may be inaccurate, incomplete, delayed, biased, or unsuitable for your intended use.

You are responsible for reviewing and validating outputs where review is required by law, platform policy, contract, or business judgment. Leadline does not warrant that AI-generated content is factually correct, legally compliant, brand-safe, or appropriate for any particular audience or situation.

You may not use the Services to violate law, infringe rights, harass individuals, send unlawful spam, impersonate others, engage in deceptive practices, interfere with the Services, or attempt to gain unauthorized access to any system or data. You may not use the Services to process or automate conduct that violates the rules of any third-party platform.

You may not use the Services to submit malware, run abusive scraping against systems you are not authorized to access, circumvent rate limits or security controls, or otherwise use the Services in a way that creates security, legal, reputational, or operational risk for Leadline or others.

Unless expressly agreed in writing, you may not use the Services to intentionally process special categories of personal data, protected health information, full payment card data, government identification numbers, or other highly sensitive information for which the Services are not designed.

You must not submit content that is unlawful, defamatory, infringing, exploitative, hateful, or otherwise prohibited by applicable law or platform rules.

Leadline may offer free standalone tools, trials, paid plans, or custom commercial arrangements. Pricing, billing intervals, plan limits, and included features are described on the applicable pricing page, checkout flow, order form, or other commercial terms presented at the time of purchase.

If you enroll in a paid plan, you authorize Leadline and its payment providers to charge the applicable fees, taxes, and other charges using your selected payment method. Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled.

You may cancel your subscription at any time, but except where required by law or expressly stated otherwise, fees already paid are non-refundable and non-creditable. If you cancel, your paid access will generally remain active until the end of the then-current billing period.

Leadline may change pricing, introduce new charges, or modify plan features in the future. If required by applicable law, we will provide notice before material pricing changes take effect.

Leadline and its licensors retain all rights, title, and interest in and to the Services, including all software, models, interfaces, designs, documentation, branding, and related intellectual property, except for rights expressly granted to you under these Terms.

Subject to your compliance with these Terms, Leadline grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription or permitted use period.

As between the parties, you retain your rights in content, workflows, prompts, templates, and data you submit to the Services, subject to the rights necessary for Leadline to host, process, analyze, transmit, display, secure, and otherwise provide the Services.

If you provide suggestions, feedback, ideas, or improvement requests, Leadline may use them without restriction or compensation to you.

Leadline may suspend or terminate access to the Services, in whole or in part, if we reasonably believe you have violated these Terms, created material legal or security risk, failed to pay fees when due, or used the Services in a manner that could harm Leadline, other customers, third parties, or platform relationships.

Upon termination, your right to access the Services will end, except to the extent continued access is expressly permitted by Leadline or required by law. Certain provisions of these Terms will survive termination by their nature, including provisions regarding fees, intellectual property, disclaimers, limitations of liability, indemnity, and dispute terms.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADLINE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, OR RESULTS.

Leadline does not warrant that the Services will be uninterrupted, error-free, secure, or available at all times, or that outputs, lead scores, summaries, drafts, or automations will be accurate, complete, timely, lawful, or effective.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADLINE, ITS AFFILIATES, AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADLINE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO LEADLINE FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

You agree to defend, indemnify, and hold harmless Leadline and its affiliates, officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the Services, your data, your workflows, your connected accounts, your violation of these Terms, or your violation of applicable law or third-party rights.

Leadline may modify, suspend, or discontinue any part of the Services at any time, including features, limits, workflows, integrations, or pricing. We may also update these Terms from time to time. If we make material changes, we may provide notice through the Services, by email, or by other reasonable means.

Your continued use of the Services after revised Terms become effective means you accept the updated Terms, unless applicable law requires another form of consent.

These Terms are governed by the laws specified in the applicable Agreement or, if none are specified, the laws of the jurisdiction chosen by Leadline for its standard customer agreements, without regard to conflict of law principles. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved in the courts or dispute forum specified by the applicable Agreement, unless applicable law requires otherwise.

These Terms, together with any incorporated policies, order forms, or other written commercial terms, constitute the complete agreement between you and Leadline regarding the Services and supersede prior or contemporaneous understandings relating to the Services.

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. Leadline’s failure to enforce a provision is not a waiver of its right to do so later. You may not assign these Terms without Leadline’s prior written consent, and Leadline may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.